General terms and conditions (AGB) for the online shop of the company BAGS & PIECES e.K.

The following terms and conditions are written in German and can be loaded into the customer's memory and printed out. Upon request they can be downloaded under be stored in digital or written form.

1 Applicability

The following general terms and conditions apply uniformly to contracts with all customers, which are concluded with BAGS & PIECES e.K., Stöberlstraße 11, 80687 Munich, Germany, represented by its managing director Vivian Edel, (hereinafter Online Shop) via the German Online Shop.

You will find the possibility to contact the online shop under the button Contact.

2 Product selection

The customer has the opportunity to use standard internet communication media on the website to select and order products. For each product the customer receives a separate description on the respective product page. The customer can click on the products he/she wishes to order on the website to find out about the characteristics of the products. The customer has the possibility to collect the products he has chosen in a virtual shopping cart.

3 Conclusion of contract

If the customer has completed his product selection, he will receive a compilation of the products at the end of his purchase at the total final price including VAT. Before submitting the order, the online shop enables the customer to check the order for accuracy of content, especially price and quantity, and to correct it if necessary. Within the shopping cart, the customer can click on the "CONTINUE TO CASH" button to conclude the order process.

By clicking the button "ORDER PAYMENT" the customer submits a binding request to purchase the goods in the shopping cart. Before sending the order, the customer can change and view the data at any time. Necessary information is marked with an asterisk (*).

The seller then sends the customer an automatic confirmation of receipt by e-mail, in which the customer's order is listed again (order confirmation). The automatic confirmation of receipt merely documents that the seller has received the customer's order and does not constitute acceptance of the request. The sales contract is only concluded when the seller sends the ordered product to the customer, hands it over, or expressly announces the dispatch to the customer with a second e-mail.

The customer has the possibility to retrieve the contractual provisions upon conclusion of the contract and to save them in a reproducible form. The text of the contract is stored by the online shop. For the customer it is available by an inquiry under accessible. The processing of the order and transmission of all information required in connection with the conclusion of the contract is partly automated by e-mail. You must therefore ensure that the e-mail address you provide us with is correct, that the receipt of e-mails is technically ensured and in particular that it is not prevented by SPAM filters.

4 Individually designed goods

You shall provide us with the information, texts or files required for the individual design of the goods via the online ordering system before the contract is concluded. Our possible specifications are to be observed.

You undertake not to transmit any data whose content infringes the rights of third parties (in particular copyrights, rights to a name, trademark rights) or violates existing laws. You expressly indemnify us from all claims of third parties asserted in this connection. This also applies to the costs of legal representation required in this connection.

We do not check the transmitted data for correctness of content and therefore do not assume liability for errors.

5 Prices and terms of payment

The prices are indicated in EURO including the legally valid value added tax. The rate and proportion of value added tax shall be shown in the invoice.

The shipping costs are not included in the purchase price. They can be called up via a correspondingly marked button in the online shop, are shown separately during the ordering process and are to be borne by you additionally, unless otherwise communicated. If certain minimum order amounts are reached, shipping is free of charge for some countries.

The customer can pay the purchase price by credit card (Visa, MasterCard, American Express), Paypal or immediate bank transfer. Details of the respective payment options can still be found under the button Payment.

Credit card

When you place your order, you provide your credit card details. After your legitimation as a legitimate cardholder, the payment transaction will be carried out automatically and your card will be charged. The payment transaction for credit card payments is handled by the payment service provider Stripe Payments Europe, Ltd. ("Stripe") under validity of the Stripe Terms of Use, available at of this website.


During the ordering process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, authenticate with your access data and confirm the payment order to us. After placing the order in the online shop, we will ask PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately afterwards. With this method of payment, the payment transaction is processed directly by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg under the PayPal terms of use, which can be viewed at of this website.

Immediately by klarna

After placing the order you will be redirected to the website of the online provider Sofort GmbH. In order to be able to pay the invoice amount via Sofort, you must have a bank account that is activated for online banking, legitimize yourself accordingly and confirm the payment order to us. You will receive further instructions during the ordering process. The payment transaction will be carried out immediately afterwards by Sofort and your account will be debited. The terms of use of Sofort by klarna can be viewed at of this website.

6 vouchers

If a voucher is redeemed when an order is placed, only one voucher per order will be accepted. Several vouchers or even different vouchers cannot be redeemed with one order. A cash payment of online shop vouchers is also excluded. The online shop checks and evaluates the customer's details, also using the data of credit agencies, and can reject individual payment methods if there is a justified reason to do so.

Section 7 Delivery

The online shop delivers to the order address specified by the customer. The delivery is carried out by a parcel service chosen by BAGS & PIECES e.K.

The delivery time within Germany is on average between 1-3 working days, the delivery time for deliveries is on average between 2-8 working days. Further questions about delivery are also available under the button Shipping answered.

If the customer discovers that the goods have been damaged in transit, the online shop asks that this be reported immediately if possible. The Online Shop points out that this notification is not a prerequisite for exercising the legal right of revocation or the assertion of claims for defects.

8 Retention of title

The delivered goods remain the property of the online shop until full payment is received.

9 Delay in acceptance or payment

If the customer does not accept the goods at the agreed place of delivery or does not collect them in a reasonable time from the parcel shop, the online shop is entitled to withdraw from the contract after setting and unsuccessful expiry of a grace period of 14 days. In this case, the Online Shop is entitled to claim 12 percent of the gross price as lump-sum compensation instead of the service, unless the customer proves that only a significantly lower damage or no damage at all has been incurred. The Online Shop reserves the right to claim higher damages.

10 Liability for defects and dispute resolution

The Online Shop is liable for defects of the goods according to the legal regulations, whereby in the case of a defect we will first repair or re-deliver the goods. If this fails, you have the right of withdrawal. The customer is only entitled to a guarantee if the online shop has given this separately. Obvious defects must be reported to the seller in text form (e.g. letter/e-mail) within 14 days after the defect has occurred. To the timeliness of the notice of defect the sending of the message is sufficient. The warranty right expires if the notification is not made in time and this notification refers to these obvious defects.

The customer uses the original packaging as far as possible for the return shipment and the return insert provided by BAGS & PIECES e.K. via email. The customer bears the costs for the return shipment. The online shop expressly points out that the assertion of claims for defects and/or compensation for damages as well as the exercise of the right of revocation is not dependent on this.

The EU Commission has provided an Internet platform for the online settlement of disputes (so-called "OS platform"). The OS platform serves as a contact point for out-of-court settlement of disputes concerning contractual obligations arising from online contracts. The OS Platform is under the following link attainable. BAGS & PIECES e.K. is neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.

11 Return & Revocation

If you make use of your right of revocation, you have to bear the direct costs of the return shipment. When asserting the right of revocation, the conditions of §4 "Individually Designed Goods" of the General Terms and Conditions as well as the limits of the right of revocation (see below) must be observed. We have listed your right of revocation at the end of these General Terms and Conditions.

12 Copyright and trademarks

The website is owned and operated by the online shop. The entire content of the website, including texts, graphics, photos, images, moving images, sounds, illustrations and software (hereinafter: "CONTENT"), is the property of the online shop and/or content provider. All elements of the website, including the general design and content, are protected by copyright and other rights. Unless otherwise stated within the website, reproduction, editing, translation, storage, processing of the Content, in particular the use of the image and text material, is not permitted. All trademarks, service marks and brand names used herein are - unless otherwise indicated - trademarks of the online shop. Without prior written permission of the online shop, the customer is not authorized to copy, reproduce, republish, upload, send, transfer, distribute or change trademarks.

13 Final provisions

The law of the Federal Republic of Germany applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Contract language is German.

The place of jurisdiction for all disputes arising from the contractual relationship between the customer and the provider is the provider's registered office (Munich), if the customer is a merchant, a legal entity under public law or a special fund under public law.

If any provision of these terms and conditions is or becomes void, the remaining provisions shall remain effective. The Online Shop and the customer will replace the void provision with a provision that comes closest to the economic intention of the contractual partners.

Cancellation policy

Please note the special conditions for the perception of the revocation in our AGB under §4 Individually designed goods.

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods.

In order to exercise your right of withdrawal, you must inform us by means of a clear statement (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached sample revocation form for this purpose, but this is not mandatory. In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Sample revocation form

If you want to cancel the contract, please summarize the following data and send it back.



Stöberlstraße 11

80687 Munich

I hereby revoke the contract I have concluded with BAGS & PIECES e.K. for the purchase of the following goods.

Item number(s) and item name(s):

Ordered on / received on:

Name of the consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only in the case of communication on paper):

Place & Date:

Consequences of revocation

If you revoke this contract, we must reimburse you for all payments we have received from you (excluding delivery costs) immediately and at the latest within fourteen days of the day on which we receive notification of your revocation of this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will we charge you any fees for this refund.

We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods.

You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary for the purpose of checking their nature, properties and functioning.

Limits of revocation

There is no right of revocation (right of withdrawal) for goods that are produced or personalised according to customer specifications or clearly tailored to personal needs, for example in the case of embossing (see "4 Individually designed goods"). By purchasing, the customer agrees that personalised products are excluded from exchange.

Furthermore, the right of revocation expires prematurely if goods have been inseparably mixed with other goods after delivery due to their nature, for example when individual leather parts are glued together or when edge colour is applied.

End of the cancellation policy