Payment and shipping
Do you have a question? Then you will find all the answers about payment and the shipping process for your order here.
Payment information
You can pay with the following payment methods in our online store:
- PayPal
- SOFORT via Klarna (for this you have to enter the name of your bank and your IBAN and legitimize yourself as usual via your online banking system and confirm the payment.
- Payment by credit card (VISA, MasterCard, Maestro)
- Payment via Apple Pay and Google Pay
We do not currently offer payment in advance by bank transfer, as this would cause us a great deal of additional work for the total number of orders. However, if this is the only way for you to pay for your order, please contact us by e-mail at [email protected] and we will find an individual solution for you.
Security
We use SSL encryption on our website to ensure the secure transmission of your data. Your bank, PayPal and credit card details are therefore secure. You should also make sure that you do not share your login details for PayPal, your online banking or your credit card security procedure with anyone else.
Complaints and refunds
If you wish to return items or have a complaint, you will find all the information in the Returns Policy section.
In the event of a return, we will refund the money to the payment method you originally used to place the order. The refund will be made within 14 days of receipt of your return at the latest.
Shipping information
All DIY boxes are packed for you with love so that all materials and tools arrive at your home undamaged. We ship with various carriers, but we usually use DHL. As soon as your package has been completed, you will receive an email from us with information.
Where do you ship to?
We ship worldwide. If you are in a country that you cannot specify in the order process, please send us an e-mail to [email protected] and we will send you information on shipping costs and estimated delivery times.
The instructions and explanatory videos are currently available in German, English and French.
Please note: Deliveries to countries outside the EU may incur additional costs, which you will have to bear. These are, for example, costs such as customs duties or import sales taxes. We recommend that you find out about possible costs before placing your order. This applies, for example, to shipments to Switzerland, the United Kingdom, the USA, Australia, etc.
How long is the delivery time?
As soon as we receive your order, the processing time begins. This is the time we need to prepare your order and pack your DIY box. The processing time is between two and ten working days. Sounds long? It is!
The reason for this long waiting time is that we produce and pack most orders individually for each customer. This means that we do not cut the leather and other materials for specific DIY boxes before the orders are placed and then hope that you will choose exactly this DIY box, but produce them after receiving your order. This way, we can offer you as many different designs as possible from the leathers and at the same time avoid overproduction - for an appreciative use of all materials. Depending on the product and the order volume, it can therefore be very quick to process your order, or it can take a little longer (especially with new product releases and new special editions).
Your order will then be shipped. Within Germany, shipping takes 1-3 days, for international shipments the duration varies greatly. You will find a rough estimate of the shipping time in the list of shipping costs.
What does shipping cost?
We ship free of charge within Germany for orders over 90.00 euros.
For all orders under 90.00 euros, we charge 4.90 euros for standard shipping within Germany. If we can send the parcel as merchandise post (small and light products, for example metal accessories, individual bag tags, etc.), we charge 3.20 euros and send the goods either in a flat parcel or in an envelope.
Shipping costs for shipments abroad
- Within the EU (duration: approx. 3 - 8 days): 12,00 Euro, free shipping from 300,00 Euro order value
- To the United Kingdom, excluding islands (duration: 5 - 10 days): 22,00 Euro, free shipping from 350,00 Euro order value
- To Switzerland and Liechtenstein (duration: 5 - 10 days): 22,00 Euro, free shipping from 350,00 Euro order value
- Europe NON-EU, Middle East and parts of Africa - Albania, Algeria, Belarus, Bosnia and Herzegovina, Chile, Egypt, Georgia, Greenland, Iceland, Israel, Lebanon, Republic of Moldova, Montenegro, Morocco, North Macedonia, Norway, Russia, Serbia, Tunisia, Turkey, Ukraine (duration: 5 days - 14 days): 23.00 euros, free shipping from 350.00 euros order value
- To all other countries (duration: 10 - 30 days): 39,00 Euro, free shipping from 400,00 Euro order value
If we can send the parcel as international post (small and light products, e.g. metal accessories, individual bag tags, etc.), you will be charged between 8.50 euros for shipping within Europe/Switzerland/UK, and 12.00 euros - 16.00 euros for international shipping. The exact costs will be displayed during the checkout process depending on the products you have selected.